About the restaurant:
It's small. Not much patrons during my visit.

Ordered Food:
Golden Deal 1 and a additional clam chowder.

My verdict:
I came to LJS Novena with 2 of my other cousins, 'F' & 'W'. While we are heading to the counter, one of the crew name Elan greeted us loudly- "Sorry we are closed!" Three of us catch a glimpse of our watch and it's just half past 8pm. Ignoring Elan, we walked to the counter. Elan came over & shoo of his fellow colleague, Sweet, for being too slow in serving a customer ahead of us. I could not believed but Elan is actually humiliating his fellow colleague.
Elan served one of my cousin, 'W'. The question that he exchanged to my cousin are blunt. We remember vividly the conversation exchanged .. [ ELAN - "What drink do u want?" ] [Cousin - "Coke pls." ] [Elan - "Ya we only have coke. What else you think we have!"] [Cousin - "Then don't ask if you could only provide coke."] [Elan - "Eh, as part of customer service, we ask to make you feel better. So how many chillies sauce you want?"] [Cousin - "As many as possible so you do not need to give my other two girls. Enough for three."] [Elan - "Due to economic crisis, we don't give much. We only ask for fun. So don't ask so much. Furthermore, you are just gonna waste it."] [Cousin - "Then don't ask. Just give whatever you can."]

By that time, my cousin, W, are pissed with him. His colleague, Sweet, are the one who took both my cousin , F, and my orders.

I ordered a golden deal 1 and an additional clam chowder. While i was scooping the clam chowder, i FOUND A HAIR, in it.

Elan, he was acting busy around our table. I waved to him, acknowledge him from our table: [Me - "Hi, there's a hair in the clam chowder."] [Elan - "It's a thick gravy there. *while he said that, he was actually touching his pants zip* [Me - "No, there is a hair. Here *i point out to him*.] [Elan - "Oh hair. Well it's actually part of the clam chowder ingredients to have hair."] [Me - "Unfortunately, that's not a correct answer. & this is not the first time i had eaten a clam chowder from LJS!"] [Elan - "Ok, i just exchange for you."]

He came with an exchange clam chowder. But this is what exactly that make me mad at him. It goes : [Elan - "Nah, your clam chowder. Anyway, WHY do u need to have this when u can actually already have one down there in your skirt."] [Me - "What did you say to me!!"] [Elan -"Oh, ok bye."]

By then, he dash off. Both my cousin heard what he said to me. Cousin 'W' whom are already pissed at him walked to the counter and request to meet the manager.

She came back and said that the manager would be out. The crew, Sweet, came over to our table and said that their manager on duty are TOO BUSY to attend to customer.

All three of us are unhappy. How can a manager declined to meet his/her customer's request?

So, to sum up:

i) The crew especially Elan, are unable to control & discipline thyself while on duty.
ii) Rude remarks are exchanged.
iii) Manager on duty refused to meet customer.

As a regular patron of LJS, crew like Elan have shown me that it's not only the food had shrunk but customer service too. & I would appreciate it if Elan are given a disciplinary actions against him. & this has surely gave me a bad impression about LJS.

Thank you.